We are looking for a self-driven, enthusiastic and hands-on Customer Success Manager to help our customers realize and maximize the value of their MongoDB subscription and services.

Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what’s already been built; We’re looking for someone who thrives by having daily interactions with customers.

The Customer Success team at MongoDB is responsible for building relationships with our customers and becoming a trusted advisor and “go-to” person for best practices and advice.  We are an integral part of our customer’s success with MongoDB and bring value to every interaction - from on-boarding and product adoption to growth. We are a global team spread across our offices in New York City, Austin, Dublin and Sydney.  This role will report to the Regional Manager, Customer Success.

Our ideal candidate will have:  

• At least 3 years experience working in a Customer Success, Account Management, or similar customer-focused role
• Experience with large-scale, technologically complex accounts and/or Enterprise market customers in a fast-paced SaaS environment
• A mind for technology - we’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• Prior exposure to database, cloud and infrastructure technology is a plus
• High levels of organization in your workflows - you understand what it means to own a customer portfolio and to prioritize and manage your time efficiently
• A passion for teamwork and collaboration - you’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the Customer Success “brand” across our entire organization
• The ability to be adaptive to an ever-changing environment, where you are constantly improving yourself, your team and (y)our processes
• Exceptional verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
• Bi-lingual language skills (French)

Position Expectations:

• You build active and meaningful relationships with customers, working closely with other MongoDB stakeholders, while strategizing on accounts across different industries
• You lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines
• You promote and encourage implementation of paid MongoDB features across your assigned customer portfolio
• You are able to successfully identify and mitigate risk of churn 
• You are focused on ensuring high customer satisfaction and referenceability
• You help to develop and implement best practices, processes, and tools to continually enhance MongoDB’s Customer Success Program

As a Customer Success Manager, you will be successful when you can become a(n):

• Risk Mitigator - identifying blockers to success and preventing long term churn
• Personal Trusted Advisor - recommending best practices in order to make the client successful
• Account Strategist - helping MongoDB see where the customer’s business is going
• Business Builder - finding opportunities for your customers to adopt new features and open new use cases

*MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*