Customer Success Manager (Remote)
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Posted almost 3 years ago
Now that we’ve grown so much, it’s time we add someone to our team who is dedicated to making sure our client commitments are taken care of efficiently, reliably, and properly.
Duties and Responsibilities:
Duties and Responsibilities:
- Establish clear retention goals and process milestones for the client and employees to work toward
- Assist customers as needed with setting up and navigating programs or software associated with a product or service
- Seek to promote the value of the product and upsell services and products
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Acts as a liaison between internal stakeholders and the customer to ensure the best experience post-acquisition
Requirements:
- Minimum 3 years of experience in customer service or customer success
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and keep positive business relationships
- Minimum technical skills required as they relate for the use of the product to service to be solid
- Accountability and personal organization are essential
- Ability to establish milestones
- Experience analyzing and optimizing the existing processes in the Customer Success department
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed