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Posted 15 days ago

Description
Are you a caring and empathetic individual? Do you love to help others? Ready to work with a fast paced industry with exciting and fun products? We help small businesses grow through Crowdfunding and eCommerce.

We're looking for a Customer Success Representative to join our success team.

Everything you do centers around making our customers happy and successful. From teaching them how to use our software, but also to proactively look for ways to make them happy and to empower and educate them to build better businesses.

You will do this by listening, teaching and jumping in to ensure their success. You will get to understand their needs and advocate those to the product team!

Responsibilities
  • Scheduling calls with customers to answer and aide them in using our software
  • Answering incoming emails, real time chat and the occasion incoming phone call with customers
  • On-boarding new customers, setting expectations and walking them down the path toward success
  • Contributing well written articles to our help center based on real customer questions
  • Monitoring accounts and progress to ensure customers are completely taken care of
  • Respond to every single customer request
  • Take ownership and drive your own tasks and initiatives
Requirements
  • Native-level English (additional languages a plus!)
  • Have a natural curiosity to learn about how things work
  • Excellent, cheerful and fun written and verbal communication
  • 2+ years of customer support experience
  • Ability to define metrics of success and hold yourself and others accountable for it
  • Able to use and teach others to use various online tools: Email, Google Drive, Dropbox, Slack, etc
Benefits
  • Work from anywhere (we're 100% remote)
  • Generous vacation policy
  • Competitive salary
  • Flexible work hours
  • Full health, vision & dental insurance for you and your family