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Posted about 4 years ago

Responsibilities

  • Respond to customer support inquiries utilizing deep knowledge of the EventGeek platform, user empathy and positive communication

  • Assist the Customer Success Manager in the development and maintenance of product training articles, videos and resources

  • Assist the Marketing Director in content development and moderation on a hosted community, social media and content resources

  • Organize, analyze and help prioritize user feedback for the Product Manager

  • Acquire and maintain a strong working knowledge of the event technology industry

  • Requirements

  • 3+ years experience in a customer-facing success or support role at a b2b technology company

  • Exceptional written and verbal communication skills

  • High levels of user empathy and drive for self-improvement

  • Experience in community moderation, social media and content marketing is desirable

  • Experience in video editing is a bonus

Salary & Benefits

  • Competitive Salary

  • Equity

  • Paid time off

  • Remote ok

  • Apple equipment

  • International team retreats

EventGeek

eventgeek.com

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