Posted about 4 years ago
Responsibilities
Respond to customer support inquiries utilizing deep knowledge of the EventGeek platform, user empathy and positive communication
Assist the Customer Success Manager in the development and maintenance of product training articles, videos and resources
Assist the Marketing Director in content development and moderation on a hosted community, social media and content resources
Organize, analyze and help prioritize user feedback for the Product Manager
Acquire and maintain a strong working knowledge of the event technology industry
Requirements
3+ years experience in a customer-facing success or support role at a b2b technology company
Exceptional written and verbal communication skills
High levels of user empathy and drive for self-improvement
Experience in community moderation, social media and content marketing is desirable
Experience in video editing is a bonus
Salary & Benefits
Competitive Salary
Equity
Paid time off
Remote ok
Apple equipment
International team retreats