Posted about 4 years ago
Convo’s mission is to connect humans through universal communication solutions shaped by cultural experiences. We are a Deaf-owned, Deaf-operated, and FCC-certified company and we are seeking a like-minded and passionate individual to join our support team to assist users with inquiries regarding our products and services as well as assist users in troubleshooting through Video Phone (VP), E-Mail, and LiveChat. This position will support the company's retention strategy.
Convo is an equal opportunity employer and we welcome everyone to our team. If you need accommodations during the application or interview process, please let us know.
In your application, please feel free to note which pronouns you prefer.
At Convo, we redefine what it means to give back, we are all about elevating our community to new heights, and this is not possible without people who share the same passion for our culture and identity. We are seeking a motivated and talented individual to join our Customer Success team to ensure all Convo users have a successful experience. If you feel we’re the place for you, then join us to make a difference!
Responsibilities
Provides timely front-line support to customers.
Provides general support and resolutions for customer related concerns.
Assist customers with the registration process.
Accurately document problem resolution including all actions taken through resolution.
Ensures all customers are keenly aware of all products and unique features.
Responds to all customer complaints and concerns.
Provide proactive support to customers by anticipating support needs before they occur.
Assists with onsite marketing related activities as needed.
Assist with special projects as assigned.
Required Skills & Qualifications
Strong Knowledge and familiarity with Convo products and features
Knowledge with platform: Salesforce.com
Ability to solve problems, multi-task and prioritize effectively
Possess excellent interpersonal, communication, active-listening and written skills
Ability to remain professional and courteous with customers at all times
Must be available to work occasional nights, holidays and weekends
Possess knowledge and understanding of Deaf culture in general
Fluent in American Sign Language
This position will remain open until filled.