Posted 30 days ago
Full-Time Role, remote Monday - Friday 7am - 3pm GMT/BST Timing will vary depending on daylight savings changes (an hour either side) UK resident for tax purposes
Paperform is a SaaS company that provides tools to help people and businesses easily create beautiful online forms with no-code required (check out paperform.co). Our aim is to democratize digital creation. Paperform launched in late 2016, and now has thousands of customers from across the globe. We’re a small, agile team, and we’re growing fast!
Although our main office is based in Sydney, Australia, we have a remote global Team. To work for us you need a stable internet connection, a passion for getting stuff done, outstanding communication skills, to be Paperform-product obsessed, autonomous, and absolutely love figuring out Excel-style calculations.
We have a few core values and expectations: empathy and kindness, that you come to know the product inside-out, that you love creative solutions, that you be detail-oriented, that you work autonomously, and that you are candid. We like to spend a minimal amount of time in meetings and execute tasks and strategies at a fast pace.
Our mission as a Customer Success Team is to be Product experts and educators. Our Customer Success Team doesn’t just provide answers, they find the best solution for each user or lead’s use-case and show them how they can implement it. Get ready to hear lots of praise for your nerd skills from everyday people looking to implement functionality and flows.
We are looking for a full-time Customer Success Specialist on a European timeline. The applicant must be a UK resident for tax purposes, but you’ll be working remotely.
We’re after someone who will be like a dog with a bone when it comes to troubleshooting, who is passionate about knowing every facet of our Product, and gets a huge kick out of working with Excel-style calculations (check out our “Calculation” feature for context!). This is a super nerdy role. Above all, we want a candidate who is able to build a rapport with our user base and carries on our solid reputation for excellent customer support. Day to day, you’ll be supporting our users, and also working on account subscription and billing inquiries, improving and creating educational resources, and working closely with our Product Team.
There will be opportunities to learn and grow with the company as you work closely with our Customer Success Lead, as well as the Cofounders as we continue to scale Paperform. We’ll help you to achieve your goals by supporting you, and welcome innovative ideas you bring to the table.
An ideal candidate will be self-motivated, take initiative and ownership of their responsibilities, and be extremely competent in solving problems without needing to be micromanaged. Working as part of a remote team you will be expected to be able to communicate clearly with the team over a variety of different mediums (video calls, Asana, Slack etc.), be comfortable with raising issues or questions along the way, and providing insights.
We are looking for an enthusiastic and quick learner who is ready to jump into a customer support and content role. The most important skills for this job are: * Tech Skills: * Excellent at troubleshooting and resolving complex problems, especially with Excel-style calculations. * Sound knowledge of HTML and CSS. * Experience using billing and payment software such as Stripe is preferred. * Basic understanding of support apps, like Intercom. * Ability to get in touch with Google Drive, Notion, Slack, Asana. * Programming skills will give you an edge for this role, and also open the potential for you to work with Product. This is a very nerdy role. * Communications: you’ve got to be able to communicate complex concepts in simple terms and to quickly build a rapport with customers. * Self Starter / Self-learner: take ownership of their role, and drive it to completion with minimal supervision. * Team Player: while being self-motivated, illustrate the ability to collaborate with multiple stakeholders and work efficiently in a team. * Adaptable to Change: Possess the ability to adapt quickly to new circumstances and situations.
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$40,000 — $40,000/year