Customer Success Specialist

(Multiple states)

SalesRoads, one of Inc 5000’s fastest growing companies two years in a row and Best Work Places for Flexibility in 2016 and 2017 is looking for talented individuals to work as Customer Success Specialists. We currently have 3 full-time positions open (40 hours per week).

This position is an employment opportunity working from your home office. In this position, you’ll be responsible for driving the adoption of a SaaS solution with new and existing users.

The following is a listing of the essential duties and responsibilities for this position. Other duties and or responsibilities may be assigned and are subject to change.

Key Responsibilities of the Customer Success Specialist:

• Make targeted outbound phone calls to existing users
• Promote free user activation and increase log in activity and overall feature usage
• Track call results and update CRM database quickly and accurately
• Creative and strategic thinking to enhance existing strategies and develop new ones.
• Collaborate with various departments to share insights and findings
• Help identify and solve customer issues, provide basic client onboarding and when appropriate, escalate to the appropriate internal teams
• Perform additional customer focused, sales, or marketing duties as requested

Qualifications:

• Effectively multi-task in a fast-paced environment
• Demonstrate initiative and drive to improve and learn
• Professional phone demeanor and etiquette
• Dedicated and disciplined to adhere to a strict work schedule
• Sense of urgency and ability to quickly assess, diagnose, and resolve reported problems
• A reliable computer, a high speed Internet connection, and a headset are required.

Essential Skills and Knowledge:

• General knowledge of Excel
• Great communication skills both written and verbal
• Proven customer service skills
• Ability to type at least 40 WPM
• Experience and knowledge of SalesForce.com platform a plus

What can we offer you?

• One of the most comprehensive training platform in the industry
• Full-time 40 hours per week. Monday – Friday 9:00 AM – 6:00 PM EST
• This is an employment opportunity
• Skip the drive and save money on gas and wear and tear on your vehicle by telecommuting from your home office
• We don’t withhold a week’s of pay. The first paycheck is made within 2 weeks.
• A growth-oriented environment that wants your ideas on how to succeed and improve
• Employee Benefits including dental, vision, 401k