Customer Success Specialist
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Posted almost 4 years ago
The mission
We’re looking for someone who will be the first point of contact for WisePops’ new users and existing clients. You will ensure the onboarding experience goes smoothly for new users and make sure existing clients get as much value as they can from our tool.
Day-to-day tasks
- Manage our support chat (US hours), quickly and efficiently providing expert replies to questions from our users [we get about 500 questions/month]
- Update and grow our help and how-to guides
- Handle calls with prospects and clients
- Report top feature requests to the team
Requirements
- You speak English fluently and can communicate complex concepts easily
- You can work autonomously with limited input from the rest of the team (important note: all other employees are located in Europe)
- You’re empathetic and can put yourself in our users’ shoes
- You’re comfortable speaking to all kinds of people, from top executives to junior employees
- You always go the extra mile
Benefits
Full-time job (40 hours per week)
💵 Competitive salary
🌴 5 weeks of paid leave
🏢 Budget for co-working space
💻 Laptop (PC or Mac)
Recruitment process
- Selection phase based on resume/written questions
- Technical exercise
- Interview with Greg (Head of Growth)
- Interview with Ben (CEO & Founder)