🚨Please read carefully before applying:

✔️This position is 100% remote 🌍

✔️Your availability must have a minimum of 3 hours overlap with GMT

ABOUT US

SmarterQueue is a ground-breaking social media management tool.

On average, SmarterQueue increases the effectiveness of our customers social media content by up to 300%, and saves them over 8 hours per week - amongst many other incredible benefits!

We are a small fully remote team, spanning the UK, Canada, America and Europe.

SmarterQueue is building software which adds REAL value to influencers and marketers lives!

SALARY

- Salary range USD $20 - $35 per hour (dependent on experience).

WHAT YOU’LL DO

- Lead inbox coverage during the weekends (answering live chat and email).

- Report customer feedback to the Product Team.

- Develop relationships with customers and proactively gather information on their needs to identify SmarterQueue features that could help them achieve their goals.

- Identify and execute opportunities to increase customer loyalty and reduce churn.

- Take customer demo and onboarding calls.

- Create, review and edit Help Center articles.

- Complete communication reports, and suggest improvements.

- Recommend best practices to the Customer Success Manager for the benefit of the broader company related to customer experience, operations, product, sales and training.

ABOUT THE ROLE

- Part time (with the opportunity to go full time).

- Must be flexible regarding working hours.

- Contract position.

- You will work 100% remotely and report directly to the Head Of Operations & Customer Success.

- You must have your own computer/equipment with a solid connection to the internet.

REQUIREMENTS

- Fluent in English, both verbal and written.

- Strong verbal and written communication skills.

- Reliable, responsible and consistent.

- Excellent interpersonal skills.

- Independent and very resourceful.

- Incredible organisational skills, with the ability to multitask.

- A strong understanding of social media.

BONUS POINTS

- Remote working experience.

- Startup experience.

- Sales experience.

HOW TO APPLY

✔️Click to apply, and ensure you send us a brief intro note

✔️Make sure your resume is uploaded on AngelList, and your Linkedin URL is added to your profile

✔️All applications without a complete AngelList profile and intro note, mentioning ‘taco’, will be immediately disqualified 😉

✨We’re actively looking for a diverse and gender-balanced team.

➡️Visit smarterqueue.com for more information about the product.