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Posted almost 2 years ago

We’re seeking a smart, enthusiastic Customer Support and Onboarding Specialist to join our small (but growing and crazy talented) customer satisfaction team. You must be an excellent communicator and dedicated problem-solver. Passion for helping people succeed is a must! This is a remote position, but if you’re in the Miami area you’re welcome to join us at the office.What You’ll DoBecome a SimpleTexting power user—before you can support others, you must know the product yourselfProvide technical and consultative support to our clients on a daily basisManage all aspects of the customers' onboarding process and track their progressTrain clients in their use of the platform by leading coaching sessions, presentations, and answering questions via phone, email and live chatAnswer prospective customers’ questions about the platformFollow up with clients’ who showed interest in our trial plan but have not yet upgraded to a paid planParticipate in the ongoing creation and updating of help center articlesNecessary QualificationsIt’s easy for you to put yourself in someone else’s shoes. You love making others happy.Must have a Bachelor’s degree, preferably in a related field of studyEnglish is your primary language. Secondary languages are a plus.At least 1 year of experience working with customersStrong interest in business and technology Demonstrable critical thinking and creative problem-solving skillsExcellent communication and presentation skillsTranslating technical ideas for non-technical audiences is fun for youAbility to learn new software platforms quicklySelf-starter, positive attitudeHighly organized. You can manage and prioritize several different projects.Teaching/instructional experience (ideally in software) a big plus