Posted about 5 years ago

We’re seeking a smart, enthusiastic Customer Support and Onboarding Specialist to join our small (but growing and crazy talented) customer satisfaction team. This is an entry-level position, but prior experience working with customers is a must. The ideal candidate is a dedicated problem-solver who's passionate about helping people! You can be located anywhere in the world, and if you’re in the Miami area you’re welcome to join us at the office.About UsSimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.ResponsibilitiesBecome a SimpleTexting power user—before you can support others, you must know the product yourselfProvide technical and consultative support to our clients on a daily basisManage all aspects of the customers' onboarding process and track their progressTrain clients in their use of the platform by leading coaching sessions, presentations, and answering questions via phone, email and live chatAnswer prospective customers’ questions about the platformFollow up with clients’ who showed interest in our trial plan but have not yet upgraded to a paid planParticipate in the ongoing creation and updating of help center articlesQualificationsMinimum qualifications:It’s easy for you to put yourself in someone else’s shoes. You love making others happy.English is your primary language. Secondary languages are a plus.At least 1 year of experience working with customersStrong interest in business and technologyDemonstrable critical thinking and creative problem-solving skillsExcellent communication and presentation skillsTranslating technical ideas for non-technical audiences is fun for youAbility to learn new software platforms quicklySelf-starter, positive attitudeHighly organized. You can manage and prioritize several different projects.Preferred qualifications:Bachelor’s degree, preferably in a related field of study2+ years in customer support roleExperience conducting product demos using software such as Zoom or UberConferenceLocationRemote - Must be available to work between 9am EST and 9pm ESTCompensation and BenefitsAbove market compensation commensurate with your proven abilitiesUnlimited flexible time off policyRemoteHow to ApplyFollow this link to apply: http://bit.ly/2IAcLAg