Posted 3 months ago
Sureify is a growing (~80-person) enterprise software startup that drives digital sales, service and customer engagement between insurance companies and their customers by incorporating web & mobile applications into the insurance product experience. Several well-known insurers (including Principal Financial, AAA Life, and Vantis) are using Sureify to help deliver modern digital experiences for their customers.
We are looking for a Customer Support Director to grow and lead our Customer Support team. You will partner with the Head of Customer Success to organize and manage a world-class support organization for Sureify. This is a great opportunity for someone with executive and/or entrepreneurial aspirations as you will work closely with senior management, product, sales, customer success, and other teams as we manage the growth of the company and our product line.
We are looking for someone who has seen how mature customer support teams operate thus can help Sureify mature our operations as we grow but yet loves the dynamic, flexible (and sometimes chaotic!) nature of a fast-growing start-up. Sureify’s culture tries to maintain a “family” feel with a premium on treating our colleagues with respect -- so those who are more comfortable with a top-down command-and-control culture won’t be the right fit here.
The Head of Customer Support will organize the Sureify Customer Support group and manage the overall operation to provide customers a world-class experience in dealing with the Sureify products.
Sureify embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Competitive salary and benefits package.