Posted almost 3 years ago

We are looking for someone friendly and helpful to be the first port of call for help for ipdata’s customers.

This would involve:

• Responding to email/chat questions from prospective and existing customers
• Calls with potential customers as well as support calls with Enterprise customers
• Helping customers resolve technical issues i.e. debugging simple API integration issues
• Gather and report customer feedback

Requirements

• Prior experience in a customer support/success role preferably at a tech startup
• Software development experience
• Excellent written and spoken English

Benefits

• Paid time off
• Fully remote
• Home office stipend
• Personal development stipend (annual)

About ipdata

ipdata is a SaaS data startup that has served 10B+ API requests for more than 30,000 developers including companies like Disney, Gymshark, Cisco, Mckinsey, Deloitte and many more!

Salary and compensation

$40,000 — $60,000/year

Location

🌏 Worldwide