Posted over 2 years ago

About Lumi Lumi is transforming the manufacturing and packaging industries by building tools that help brands find and work with suppliers more easily than ever before. Our goal is to enable seamless collaboration  between brands and suppliers to deliver beautiful, cost effective, and sustainable packaging. Learn more →

As a Customer Support Manager, you will be responsible for supporting customers on the Lumi platform. You will be their primary point of contact and drive transactions between customers and suppliers on the Lumi platform.

What we look for Our team is made up of people from diverse backgrounds, often working remotely across the world. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.

Creating a great environment for everyone on the team is something we care deeply about. There are a few qualities we look for in anyone joining Lumi. Here are some of the questions we’ll be asking ourselves when reviewing your application:

Curiosity: Your role will evolve as time goes on. Do you have an eagerness to learn new skills, adapt to new situations and get out of your comfort zone? Communication: Whether it is in written or spoken form, are you able to communicate clearly and concisely with others? Empathy: Do you collaborate well with others? How do you deal with disagreements? Do you relate to the challenges we seek to solve for our customers? Work ethic: Do you have a can-do attitude? In the ever-moving world of logistics, will you do your best to not keep others waiting? Can we rely on you to bring rigor and enthusiasm necessary to your work? Good taste: Are you attentive to details? Do you care about creating an elegant, pleasant experience for customers and those around you?

Note that due to the volume of applications we are not able to reply to everyone. Rest assured, we do read every application. Thanks for considering us!

Location

US Remote