Posted over 2 years ago

We’re are looking for a remote customer support manager to take charge of customer support (emails, tickets, phone calls), onboarding processes, and documentation during UK business hours.

Smarcomms is a social media management company providing small business owners with ‘done for you’ social media content and real organic growth for one low monthly fee. We’re a small and highly effective remote team of mainly independent contractors – you’ll work independently from wherever you want.

Benefits of this role:

Here’s why this is an awesome job.

• This is a role where you will have a direct impact on our customers experience and how much they get out of our service. Our customers require in-depth replies that go the extra mile to solve their issues, not rushed answers with no thought.
• You’ll work remotely. Work from anywhere and enjoy the benefits of setting your own schedule – whether you want to work from paradise in Bali (like the Founder) or from a cafe up on the slopes in Whistler, enjoy the freedom of working where you want.
• You’ll work 20+ hours per week starting out.
• This is an entry level position, perfect for someone young, hungry and social media savvy.
• You’ll get paid $10.00-15.00/hour.

The ideal candidate:

We’re open to hiring people with different backgrounds, experiences, and skills. If you enjoy customer service, have a strong understanding of social media and are fairly tech savvy then you are likely to be a good fit.

There are some attributes that are guaranteed to make you awesome at this:

• Empathy: sometimes clients get frustrated and it’s our job to understand and find a solution.
• You’re a self starter, you like to set your own direction and run with it. You don’t need constant check-ins to get things done.
• You’re good at expressing ideas in clear and concise writing. The tone of our company is very personal, being able to write simply is a must.
• You are tech savvy. You’re able to quickly learn new software and figure out problems as they arise.
• You’re reliable. This is a remote position and nobody is going to look over your shoulder. Show up when you say you will, do what you say you’ll do.
• Finally, you’re proactive about moving the company forward. When you notice areas for improvement you take the initiative to create change.

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Salary and compensation

$10,000 — $20,000/year

Location

United Kingdom