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Posted about 1 month ago

Treehouse is looking for an enthusiastic and self-motivated Customer Support Representative with at least 3 years of customer support experience. The ideal candidate will have demonstrated experience working in a remote environment answering technical, billing, and general inquiries. The person hired for this role will also be comfortable answering emails, live chat, returning phone calls and cross-team collaboration.


As a Customer Support Representative, you’ll be part of a fast moving team that genuinely cares about its students and their success. Patience, problem-solving, strong verbal and written communication are just a few of the things you’ll need to succeed in this role.



Responsibilities
  • Review and respond to student inquiries via email and live chat
  • Document feedback and relay information to various teams to further enhance the student learning experience
  • Work to resolve issues by researching the cause of the problem and working out solutions in partnership with other teams and the student themselves
  • Engaging with our students through various social media outlets and on our Community forum
  • Account management and student billing

Qualifications
  • Minimum 3 years of customer support experience required
  • Proficient in working online and in a high productivity environment
  • Experience with online support tools such as help desks, ticket systems and chat programs preferred
  • Excellent communication skills, both verbal and written
  • Learns quickly uses errors as a learning opportunity
  • Works effectively independently and as part of a team
  • Finds ways to stay motivated even when the work is repetitive
  • At the same time, demonstrates comfort working in a rapidly-changing environment
  • Fluent in English (additional languages are a plus)

Benefits
  • In addition to innovative, exciting and meaningful work, Treehouse team members enjoy:
  • Health Care: Medical, dental and vision.
  • Retirement: Company matches up to 6% of salary if elected. Fully vested from date of enrollment.
  • Life Insurance and AD&D
  • Group Long-Term Disability
  • Flex Spending: Medical / Dependent Care
  • Holidays: 9 paid holidays plus a 1-week shutdown in December
  • PTO: 144 hours per year (accrued at 12 hours per month)
  • Wellness allowance $125 per check to invest in items and activities that contribute to your overall wellness
  • Education: Reimbursement of up to $1,500 per calendar year for expenses related to education
.... and more!