[InviteMember](https://invitemember.com) **is a growing SaaS (Software-as-a-Service) company. We help independent creators, publishers and community managers all over the world make a living running a successful membership business in** [Telegram](https://telegram.org)**.**

We're looking for a customer support specialist to join our team.

You will start as a part-time independent contractor (~15 hours/week), but eventually, your role might expand into a full-time position with more responsibility and more benefits.

This is your opportunity to join a growing startup at an early stage!

## Requirements
* your ideal timezone is anywhere between UTC-2 and UTC+4 (but we can consider other options as well);
* customer support experience (ideally in companies with a strong customer focus like Stripe and Intercom);
* strong analytical and problem-solving skills, attention to detail;
* ability to learn quickly (you'll become an expert Telegram and InviteMember user);
* excellent communication skills;
* advanced (C1+ level) English speaker (other languages is a plus).

## The job
* support over Telegram and email, less often video calls with screen sharing;
* explain to users what InviteMember can and can't be used for;
* help users set up and manage their membership bots;
* analyze issues our users are facing and help to resolve them;
* recognize and escalate critical issues;
* work with feedback, testimonials, and complains;
* meet our internal KPIs;
* work with our internal and external knowledge bases;
* process refunds.

## We offer
* flexible schedule: 2 shifts per day (each ~1.5 hours), weekends off;
* competitive salary (in USD);
* remote job (work from anywhere);
* opportunity to learn a lot about customer support, Telegram, membership businesses;
* opportunity to get a full-time position in the future.

#Location
🌏 Worldwide