About Paperspace

Paperspace is a high-performance cloud computing and ML development platform for building, training and deploying machine learning models. Tens of thousands of individuals, startups and enterprises use Paperspace to iterate faster and collaborate on intelligent, real-time prediction engines.

Paperspace is backed by leading investors including Battery Ventures, Intel Capital, SineWave Ventures, Sorenson Ventures, Y Combinator and Initialized Capital.

Paperspace is hiring a new team member to join our Customer Support Team. This is a full-time position with a schedule covering overnight ET hours i.e. 1am ET-10am ET, enabling us to offer world-class support to our users that are not in the Eastern Time Zone while also (hopefully) allowing for overlap and collaboration with the rest of our Support team. This position is likely best for a remote candidate in Eastern Europe, the Middle East, or Asia.

About the Role

• As an overnight support specialist, you'll be responsible for holding down the fort during the overnight hours. As a full-time employee, you'll still have a five day workweek, but overnight will be your time to shine

• You'll work with Paperspace customers of all experience levels to answer questions about our product and troubleshoot technical issues via email support (Zendesk).

• Contribute to external an internal documentation. You'll write help center articles for our users and help us document processes and products internally in our knowledge base

• Relay customer feedback and escalate bugs

• Depending on your background and interest, you'll be able to work with the development or product team on projects that contribute to the product and customer experience.

About You

• You love solving problems and helping people

• You're highly empathetic and are great at communicating complex information in a digestible format to customers at all knowledge levels

• You're an excellent writer and communicator

• You're excited about the opportunity to work in a fast-paced and changing environment, and like to experiment, test, and troubleshoot

• You're a self-starter and work well on your own

• Comfortable working unchaperoned by the team

• You're comfortable with Linux systems, familiar with Jupyter notebooks, and have interest/knowledge in any of the following: cloud computing, visualization, machine learning, or data science.

Qualifications

• Previous experience in Customer or Technical support, ideally for a technical product in a SaaS/startup

• Previous success working remotely

• Native or near-native English speaker

• Comfortable knowledge of Linux systems and working in command line, familiarity with Jupyter notebooks, and an interest in learning more

Benefits 

• Competitive salary

• Health insurance, with vision & dental (US-based employees only)

• Employer-matched retirement benefits (401k) (US-based employees only)

• Generous vacation policy

• Fitness & wellness benefit

• Commuter benefits with contribution from the company

We are an equal opportunity employer that values and welcomes diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Please apply via Lever.