Posted 9 months ago
Process Street is currently seeking a full-time Customers Support Specialist.
As a Customer Support Specialist, it will be your responsibility to address inbound customer inquiries via phone, email, and live chat.
At Process Street, Customer Support Specialists are a primary line of communication between the organization and customers. In your role as a Customer Support Specialist, you will get the chance to work with companies ranging from fledgling start-ups to Fortune 500 enterprises from across the globe in pretty much every industry you can think of.
Aside from addressing customer inquiries, Customer Support Specialists perform a critical function by passing customer feedback and challenges to the Engineering, Product and Executive team.
Respond to email, live chat and phone inquiries from existing customers and prospects
Advise customers on the best way to use the software to meet their needs
Track customer interactions in CRM system
Assist prospects during trial period to ensure they understand product functionality
Serve as a conduit for customers to communicate product and feature requests to Product Managers
Backup Customer Success Managers in dealing with large customers
Contribute to the Support Knowledgebase
Conduct product demos with prospects and customers
1-2 years experience preferred
Strong English communication skills – both verbal and written
Strong technical ability
Experience with SaaS software a bonus
Attention to detail
Must be able and willing to work remote
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