Process Street is currently seeking a full-time Customers Support Specialist.

As a Customer Support Specialist, it will be your responsibility to address inbound customer inquiries via phone, email, and live chat.

At Process Street, Customer Support Specialists are a primary line of communication between the organization and customers. In your role as a Customer Support Specialist, you will get the chance to work with companies ranging from fledgling start-ups to Fortune 500 enterprises from across the globe in pretty much every industry you can think of.

Aside from addressing customer inquiries, Customer Support Specialists perform a critical function by passing customer feedback and challenges to the Engineering, Product and Executive team.

Responsibilities:

• Respond to email, live chat and phone inquiries from existing customers and prospects

• Advise customers on the best way to use the software to meet their needs

• Track customer interactions in CRM system

• Assist prospects during trial period to ensure they understand product functionality

• Serve as a conduit for customers to communicate product and feature requests to Product Managers

• Backup Customer Success Managers in dealing with large customers

• Contribute to the Support Knowledgebase

• Conduct product demos with prospects and customers

Skills:

• 1-2 years experience preferred

• Strong English communication skills – both verbal and written

• Strong technical ability

• Experience with SaaS software a bonus

• Attention to detail

• Customer-centric outlook

• Must be able and willing to work remote