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Posted about 1 month ago

Process Street is currently seeking a full-time Customers Support Specialist.

As a Customer Support Specialist, it will be your responsibility to address inbound customer inquiries via phone, email, and live chat.

At Process Street, Customer Support Specialists are a primary line of communication between the organization and customers. In your role as a Customer Support Specialist, you will get the chance to work with companies ranging from fledgling start-ups to Fortune 500 enterprises from across the globe in pretty much every industry you can think of.

Aside from addressing customer inquiries, Customer Support Specialists perform a critical function by passing customer feedback and challenges to the Engineering, Product and Executive team.

Responsibilities:

  • Respond to email, live chat and phone inquiries from existing customers and prospects

  • Advise customers on the best way to use the software to meet their needs

  • Track customer interactions in CRM system

  • Assist prospects during trial period to ensure they understand product functionality

  • Serve as a conduit for customers to communicate product and feature requests to Product Managers

  • Backup Customer Success Managers in dealing with large customers

  • Contribute to the Support Knowledgebase

  • Conduct product demos with prospects and customers

Skills:

  • 1-2 years experience preferred

  • Strong English communication skills – both verbal and written

  • Strong technical ability

  • Experience with SaaS software a bonus

  • Attention to detail

  • Customer-centric outlook

  • Must be able and willing to work remote