The Role:

The Customer Support Specialist is responsible for ensuring a seamless streaming experience for Streamlabs users.

Your Contribution:

• Respond to customer support inquiries for payments and account related issues (refunds, chargebacks, payment methods, subscriptions etc)

• Key KPIs: customer satisfaction, time to first response, ticket response volume

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

• Minimum 1 year employment experience in a customer facing role

• Demonstrated communication skills

• Empathy for our users and desire to learn

• Self-starter with a positive attitude

Must be willing to work nights and weekends (US time) and be flexible on scheduling

In addition, preferable skills and behaviors include:

• be a gamer or streamer

• 2+ years customer service experience

Education:

High school diploma