Posted over 1 year agoJoin the dedicated & compassionate Market Muscles team!Our team is all about empowering the Market Muscles users to live their best lives through our website & marketing platform. As our customer support specialist, you’ll be working directly with customers to help them resolve requests & challenges.You’ll be responsible for understanding customers’ needs, communicating solutions, solving problems, and working with an incredibly talented team to help our customers succeed. If you love working with people and enjoy a challenge, we’d love to hear from you!Feel like you're a good fit? Here's what we're looking for:OUR IDEAL CANDIDATE IS SOMEONE WHO...Has a desire to help people, and a strong sense of empathy & compassion for their needsHas intermediate knowledge of WordPress and other web technologiesIs willing to learn new things, and has an aptitude for technologyHas a minimum of 1-2 years experience supporting customers' use of their website or technical services via telephone, email, and chatHas the ability to prioritize and multi-task under time constraintsHas experience working with IntercomTHIS ROLE WILL BE RESPONSIBLE FOR...Monitoring and responding to customer issues via email, chat or web.Managing customer issues from the initial report and documentation through resolution.Identifying, recreating, researching, and resolving product issues and document knowledge gained.Managing customer relationships from initial contact through problem resolution.Drafting, reviewing and updating knowledge articles and other product support documentsMarket Muscles empowers martial arts & fitness professionals to live their best life through website & marketing products. Market Muscles currently supports over 380 fitness facilities all around the world.