Posted 9 months ago
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.
The Client Analyst reports to the Director, Customer Success Group. The Analyst role combines customer-facing advisory, data-driven story-telling, and influencing customers to drive actions that deliver bottom-line benefit. The successful candidate is a curious problem-solver who thrives in a fast-paced, customer-facing environment. The Data Solutions Client Analyst role covers a suite of Salesforce solutions across digital marketing and advertising, including Salesforce Audience Studio (formerly Salesforce DMP), Data Studio, Ad Studio and Social Studio.
Collaboration within Professional Services, across the Customer Success Data Solutions team and the wider Salesforce team is a key to success. The Analyst will work closely with the Client Partners, Customer Success Managers, Deployment Architects and Project Managers to deliver compelling, high-impact solutions.
In short, the Analyst makes sense of and explains client data in a compelling manner and sets the foundation for ongoing use of data and systems by clients and their agencies.
Success in role requires:
Ability to multi-task, work in a demanding team environment, understand and be responsive to client needs, work independently and under tight deadlines, and a willingness to take ownership of problems
Excellent verbal and written communication skills; ability to communicate effectively with different levels of management both internally and externally
A high degree of comfort with ambiguity
Ability to ask hard questions during workshops and in 1:1 interviews in a manner that drives towards solutions
Remaining current with leading edge industry and technology developments including the Salesforce platform
Knowledge of agency operations, trading desks, media planning and buying, adtech solutions and relevant industry best practices and KPI’s
Strong analytical and problem solving skills
Appropriate use of visualizations to tell compelling stories with data is crucial
Experience collaborating on a strategic delivery team.
5-8 years of management consulting experience as a Business Analyst or in a similar role
Excellent presentation skills, including creating and delivering presentations
Prior experience in Adtech and media
Native-level English language proficiency. Fluency in German, French, Spanish or Italian is a strong plus
Bachelors degree required (mathematics, economics, business or statistics preferred).
Willingness ability to travel across Europe (up to 25% depending on location and assigned teams)
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.