Posted almost 5 years ago

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.
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The Client Analyst reports to the Director, Customer Success Group. The Analyst role combines customer-facing advisory, data-driven story-telling, and influencing customers to drive actions that deliver bottom-line benefit. The successful candidate is a curious problem-solver who thrives in a fast-paced, customer-facing environment. The Data Solutions Client Analyst role covers a suite of Salesforce solutions across digital marketing and advertising, including Salesforce Audience Studio (formerly Salesforce DMP), Data Studio, Ad Studio and Social Studio.

Collaboration within Professional Services, across the Customer Success Data Solutions team and the wider Salesforce team is a key to success. The Analyst will work closely with the Client Partners, Customer Success Managers, Deployment Architects and Project Managers to deliver compelling, high-impact solutions.

In short, the Analyst makes sense of and explains client data in a compelling manner and sets the foundation for ongoing use of data and systems by clients and their agencies.

Core Responsibilities:

• Use Case Advisory and Best Practices: Use the Salesforce Data Solutions suite to its greatest potential – guiding clients in their appropriate and timely use with a focus on driving better decisions and capturing business value. Through hands-on platform expertise and best practice advisory, advise customers to realize the full value of their Salesforce investment. Translate data insights into a story that is both compelling and actionable to impact process and business improvement. Craft compelling, action-oriented guidance for clients and their agencies based on insights, best practices and use cases.
• Client Engagement: At the direction of the Client Partner, provide support at varying levels of the client (and possibly agency) organization, including interacting with client staff, senior-level decision makers, executives, and front-line employees to develop and explain deliverables and implement change initiatives. Develop strong client relationships by building trust, rapport and positive working relationships with client team members.
• Business Process Analysis: Work directly with clients and their agencies to implement, support and integrate Salesforce technology solutions into their business environments. Document and analyze current state business processes & activities. Benchmark client’s digital operations relative to the Salesforce Capability Maturity Model. Ensure client’s business policies are appropriately represented in user guides and playbooks.
• Building Salesforce Data Solutions: Provide feedback to Product Service and Data Science resources to inform product and service development roadmaps. Contribute thought leadership to the Services team geared towards driving maximum business impact for clients.

Success in role requires:

• Ability to multi-task, work in a demanding team environment, understand and be responsive to client needs, work independently and under tight deadlines, and a willingness to take ownership of problems

• Excellent verbal and written communication skills; ability to communicate effectively with different levels of management both internally and externally

• A high degree of comfort with ambiguity

• Ability to ask hard questions during workshops and in 1:1 interviews in a manner that drives towards solutions

• Remaining current with leading edge industry and technology developments including the Salesforce platform

• Knowledge of agency operations, trading desks, media planning and buying, adtech solutions and relevant industry best practices and KPI’s

• Strong analytical and problem solving skills

• Appropriate use of visualizations to tell compelling stories with data is crucial

• Experience collaborating on a strategic delivery team.

Requirements:

• 5-8 years of management consulting experience as a Business Analyst or in a similar role

• Excellent presentation skills, including creating and delivering presentations

• Prior experience in Adtech and media

• Native-level English language proficiency. Fluency in German, French, Spanish or Italian is a strong plus

• Bachelors degree required (mathematics, economics, business or statistics preferred).

• Willingness ability to travel across Europe (up to 25% depending on location and assigned teams)

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.