Deal Desk Analyst (APAC)
Posted over 4 years ago
This position is remote, based in APAC.
At GitLab, we are fundamentally changing the way our customers get their software to market by putting the entire DevOps lifecycle into a single application. With over 100,000 organizations using the product GitLab is one of the fastest growing companies in technology. Our customer success teams are responsible for ensuring that our customers are wildly successful in achieving their business outcomes with the GitLab product as they move to truly modern DevOps. A complete long-term engagement of planning, strategy, coaching, services and relationship building ensures our customers exceed their goals and digitally transform. We know that our customers trust GitLab to take their ideas all the way from plan to shipped product in production and we don’t take that responsibility lightly. We have an incredible existing, and rapidly growing, customer base, with a passionate, supportive open-source community and incredibly talented teams located in 40 countries focused on supporting them.
The Deal Desk Analyst will be responsible for supporting the Field Teams in structuring deals, leveraging pricing strategy, quote management, facilitating contract reviews and manage overall quote-to-cash processes. This position will work collaboratively with the Field and internal organizations such as Legal, Finance, Support and Sales Ops to ensure deals are structured and negotiated to comply with Gitlab’s policies and processes. The candidate will need to become an expert of the Gitlab solution and help to optimize our quote-to-cash processes and tools. This is a great opportunity to create scalable processes to support a fast growing company where your responsibilities will increase exponentially with your ability. The role will support the vision of Gitlab’s sales leadership team and will report to our Senior Sales Operations Manager.
Responsibilities
Serve as the trusted adviser to Field Team on all deal related matters, advise the team on alternative contract options, and/or value propositioning to help drive deal closures
Manage the day-to-day quote management, pricing approvals, ensuring compliance with published sales and business approval policies
Provide proactive support and guidance to the Field Team in order to help drive new deals as well as up-sell opportunities.
Engage with the Field Team to accelerate deal velocity and execute on deal closure
Collaborate with impacted parties to identify acceptable options to facilitate deal closure
Maintain and enforce agreed upon departmental review and approval SLAs
Run end of period cadence to effective manage resources and provide appropriate visibility/escalations
Deliver relevant training to new and existing sales people on deal desk, order processes and overall QTC best practices
Requirements
BA/BS degree
2+ years of proven success in Enterprise SaaS/B2B Industry, Deal Desk, Finance, Sales Operations or Pricing experience preferred
Experience in Direct and Channel Sales model is highly desirable
Experience with pricing strategy and international business preferred
Strong understanding of software revenue recognition and order process principles required
Highly organized, customer-focused, innovative and strong attention to details
Excellent communicator, self-aware, transparent, collegial, and open to feedback
Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and project management skills
Demonstrated ability to partner with GTM Teams and other cross functional departments
Ability to multitask and prioritize at times of high volume
Strong quantitative skills and highly proficient in Excel, PowerPoint, Saleforce.com, Zuora or similar CPQ tools
Interest in GitLab, and open source software
You share our values, and work in accordance with those value
Ability to thrive in a fully remote organization
Hiring Process
Screening call with recruiter
Interview with the Hiring Manager
Interview with 2-3 additional team members
Final interview with an Executive
Compensation
To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
Additional details about our process can be found on our hiring page.