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Posted about 1 year ago

Job summary
The Red Hat Deal Desk team is looking for a Deal Desk Architect to join us at one of our sales office locations in the U.S., either in Raleigh, NC; Dallas, TX; Boston, MA, or in Sunnyvale, CA. Remote will be considered for the right candidate. In this role, you’ll facilitate the implementation of non-standard or complex deals. You will provide assistance to the Sales team and stakeholders in the structuring and documentation of complex deals while adhering to the corporate policies, processes, programs, and systems that affect the structuring and implementation of revenue transactions. You’ll need to be passionate, dedicated, have empathy for our customers and a demonstrated ability to understand complex problems while providing explanations and solutions that are sound and clearly communicated. Successful applicants must reside in a state where Red Hat is registered to do business.

Primary job responsibilities
Establish solid and trusted working relationships with all of Red Hat’s teams and groups that contribute to the structure of, or may be shaped by, the non-standard deal, specifically the Sales, Business, Commercial Legal, Finance, Operations, Product Management, Product Marketing, Global Professional Services, and Global Support Services teams
Serve as a partner, trusted adviser, and advocate for the Sales team on key deal structuring; advise on alternatives, possible ramifications, or value propositioning to help guide deal closures
Draft and review business terms language in non-standard terms for compliance with corporate policies
Work closely with the Sales, Finance, and Commercial Legal teams on deal structuring, contract reviews, and revisions
Collaborate with other team members, internal teams, and stakeholders to lead process improvements connected to deal support and sales enablements and education opportunities
Coordinate deal or agreement reviews and approvals by stakeholders using defined processes and systems
Enforce the corporate approval framework and associated policies
Ensure a forward deal momentum; troubleshoot, escalate, and resolve any issues
Work cross-functionally to develop and enhance customer-buying programs that are designed to fit the purchasing needs of our customers
Required skills
Bachelors degree; advanced degree is a plus
8+ years of experience, preferably with a technology company selling solutions and services in a recurring revenue business model
Combined background of sales and services; direct sales experience is a plus
Familiarity with revenue recognition principles and contracting guidelines; experience drafting contract language is a plus
Experience with Salesforce.com (SFDC)
Excellent analytical, logical thinking, and problem-solving skills with the ability to apply a quantitative approach to measuring customer experience, offering usage, and customer satisfaction to lead improved performance
Outstanding verbal and written communication skills with excellent presentation skills as there will be constant interaction with peers and multiple levels of management
Familiarity with the opportunity-to-cash cycle, including operations, order processing, fulfillment, revenue recognition, legal contracts, etc.
Organized, detail-oriented, motivated, and persistent, with excellent diplomacy and persuasion skills
Ability to deliver multiple priority projects with high customer satisfaction in a rapidly changing environment; customer service-focused
Ability to work quickly and efficiently under changing conditions and timelines
Knowledge of Red Hat’s offerings is a plus