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Posted 5 months ago

  • *Company description**
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
  • *Job summary**
The Red Hat Deal Desk team is looking for a Deal Desk Architect to join us at one of our sales office locations in the U.S., either in Raleigh, NC; Dallas, TX; Boston, MA, or in Sunnyvale, CA. Remote will be considered for the right candidate. In this role, you'll facilitate the implementation of non-standard or complex deals. You will provide assistance to the Sales team and stakeholders in the structuring and documentation of complex deals while adhering to the corporate policies, processes, programs, and systems that affect the structuring and implementation of revenue transactions. You'll need to be passionate, dedicated, have empathy for our customers and a demonstrated ability to understand complex problems while providing explanations and solutions that are sound and clearly communicated. Successful applicants must reside in a state where Red Hat is registered to do business.
  • *Primary job responsibilities**
+ Establish solid and trusted working relationships with all of Red Hat's teams and groups that contribute to the structure of, or may be shaped by, the non-standard deal, specifically the Sales, Business, Commercial Legal, Finance, Operations, Product Management, Product Marketing, Global Professional Services, and Global Support Services teams

+ Serve as a partner, trusted adviser, and advocate for the Sales team on key deal structuring; advise on alternatives, possible ramifications, or value propositioning to help guide deal closures

+ Draft and review business terms language in non-standard terms for compliance with corporate policies

+ Work closely with the Sales, Finance, and Commercial Legal teams on deal structuring, contract reviews, and revisions

+ Collaborate with other team members, internal teams, and stakeholders to lead process improvements connected to deal support and sales enablements and education opportunities

+ Coordinate deal or agreement reviews and approvals by stakeholders using defined processes and systems

+ Enforce the corporate approval framework and associated policies

+ Ensure a forward deal momentum; troubleshoot, escalate, and resolve any issues

+ Work cross-functionally to develop and enhance customer-buying programs that are designed to fit the purchasing needs of our customers
  • *Required skills**
+ Bachelor's degree; advanced degree is a plus

+ 8+ years of experience, preferably with a technology company selling solutions and services in a recurring revenue business model

+ Combined background of sales and services; direct sales experience is a plus

+ Familiarity with revenue recognition principles and contracting guidelines; experience drafting contract language is a plus

+ Experience with Salesforce.com (SFDC)

+ Excellent analytical, logical thinking, and problem-solving skills with the ability to apply a quantitative approach to measuring customer experience, offering usage, and customer satisfaction to lead improved performance

+ Outstanding verbal and written communication skills with excellent presentation skills as there will be constant interaction with peers and multiple levels of management

+ Familiarity with the opportunity-to-cash cycle, including operations, order processing, fulfillment, revenue recognition, legal contracts, etc.

+ Organized, detail-oriented, motivated, and persistent, with excellent diplomacy and persuasion skills

+ Ability to deliver multiple priority projects with high customer satisfaction in a rapidly changing environment; customer service-focused

+ Ability to work quickly and efficiently under changing conditions and timelines

+ Knowledge of Red Hat's offerings is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
  • *Job ID** _69964_
  • *Category** _Field Sales, Operations_