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Posted about 1 year ago


The Campaign Operations - Senior Consultant partners with Salesforce Marketing Cloud customers to make their 1:1 marketing dreams a reality. As part of a Salesforce Marketing Cloud Services Team, they work to build and deploy email campaigns, SMS campaigns, and landing pages on customers’ behalf. Through scalable processes that minimize the risk and rigorous quality assurance testing, they deliver top-of-class deployment accuracy. The use strong interpersonal skills, functional/technical knowledge, Salesforce Marketing Cloud knowledge, and industry experience to drive campaign strategy and governance. In addition, the Campaign Operations - Senior Consultant contributes to thought leadership and best practices internally and provides support to their peers as a subject matter expert.

Responsibilities:

  • Support customers in the execution of their Marketing Cloud email campaigns, SMS campaigns and landing pages
  • Document customer specific processes
  • Provide quality assurance review throughout the campaign process
  • Execute campaigns with a high degree of accuracy
  • Help customers consistently meet/exceed goals and metrics
  • Drive high customer satisfaction (CSAT)

Preferred Qualifications & Skills:

  • BA/BS or equivalent
  • Ability to manage tasks in a deadline driven environment
  • Strong problem solving skills with an eye for detail
  • Strong knowledge of Google productivity tools
  • 5+ years job/industry experience
  • Salesforce Marketing Cloud experience is a plus
  • Salesforce Marketing Cloud Email Specialist Certification and/or Salesforce Marketing Cloud Consultant Certification are a plus

Leadership Qualities:

  • PASSION: Passionate about Customer Success
  • BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
  • URGENCY: Ability to move fast and drive business value and results
  • COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose
  • OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
  • TRUST: Trust the company’s core values
  • ADAPTABLE: Excels in high levels of uncertainty and change
  • COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
  • CREDIBILITY: Able to interact with various levels of an organization both technical and non-technical to discuss comprehensive solutions
  • TRANSPARENCY: Able to deliver difficult messaging and recommendations to customers that will move their business forward

About Salesforce:

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's \"World's Most Innovative Company\" five years in a row and one of Fortune's \"100 Best Companies to Work For\" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for \"family\") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.