A Solutions Architect will be responsible for a lot of important business and technical functions at Coder. They will engage directly with customers during the pre-sales and post-sales motions by providing product demos, giving deployment guidance, managing the customer lifecycle to ensure Coder is successfully deployed into the customer’s environment, keeping technical documentation up to date, and being the direct technical point of contact to handle customer issues during the post deployment maintenance / upgrade delivery phase.

The role requires great interpersonal and technical skills in order to successfully manage the customer lifecycle. A background as a software developer or DevOps engineer with hands on experience using Kubernetes, Docker, and IaaS providers is a requirement for the position as our product is highly dependent on these technologies.

You will:




* Conceptualize and communicate how Coder’s product can create value for prospective customers

* Design and deliver product presentations/demonstrations based on customer assessment

* Perform customer on-boarding, periodic reviews, and proactively alert customers of any impending issues

* Demonstrate an in-depth understanding of the company products, functions, features, and benefits

* Predict issues/concerns and ability to elevate them to the appropriate point of contact and managing to a swift resolution

* Enhance the support of technical assistance for customers on all aspects of Coder’s products

* Technologies you will be working with on a daily basis: Kubernetes, Docker, and Helm

* Updating product docs, writing how-to guides, statements of work for contracts, etc






You may be a fit for this role if you have these qualifications:




* Hands on experience with Kubernetes, Docker, and a deep understanding of Linux

* Background as a Developer

* 5+ years of technical sales experience, preferably with a start up

* Results oriented, resourceful problem-solver, comfortable working in a demanding, fast-paced, high growth technical environment 

* Customer focus (internal and external) with a strong customer service mentality 

* Strong background with cloud based services and products

* Able to make effective presentations or demonstrations in time-constrained situations

* Ability to work under pressure and work on multiple projects