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Posted over 1 year ago

Digital Customer Service Representative and Social Media Manager Project Repat is the easiest way to preserve your t-shirt memories. Over 300,000 happy customers. Named one of the fastest growing retail companies in the country.  Over 5 million t-shirts upcycled since 2012. All quilt production is made in the US. Work remotely helping customers turn their t-shirts into quilts via customer service softwear and social. Get in on the ground floor of one fastest growing e-retail companies. Responsibilities: Develop and continuously improve overall learning and development program for Customer Experience Delivering exceptional service and developing lasting relationships with customers via Project Repat channels for communication – social media, emails and live chats. Maintain knowledge of all Project Repat products including well versed in our FAQ Respond to comments quickly on instagram and facebook. Post organic posts. Responsible for assisting customers in finding the right t-shirt quilt for them Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions. Consistently deliver personalized service while meeting quality and productivity goals. Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience. Contribute to an empathetic, positive and energetic team culture. Will work closely with Repat staff via Slack. Ideal Candidate: Problem Solver – must be a quick thinker and decision maker in a fast paced environment; make sound timely decisions that lead to results. Communicator – must be an excellent communicator, able to listen well and understand the needs of our customer and the business. Express ideas clearly and directly; persuasively communicate to produce positive results. Strong Integrity – honest and ethical in all interactions in and outside of the learning environment; uphold company values and policies; maintain the integrity of the content and delivery. Dedicated – committed to providing an excellent Experience during every customer interaction. Empathetic – able to see situations from the customer’s perspective and provide the best solutions Job is 30 hours a week but includes weekends. No travel required. Must be able to work remotely.