Director of Customer Success
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Posted almost 5 years ago
Job Purpose
The Director of Customer Success is a highly visible role, responsible for managing Customer Success Manager (CSM) and management of these teams includes recruiting, hiring, training and retaining team members. The CS team is responsible for the implementation, optimization, expansion and retention of our customers.
Duties and Responsibilities
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General success of all healthfinch customers
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Building, training and managing Customer Success team
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Partner with Sales team on account management for customers
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Drives long-term partnerships with clients based on trust and respect that promote retention and loyalty
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Drives revenue growth in existing clients through expansion of current product and partnering with sales on upsells
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Create, lead and guide strategy with key strategic customers
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Lead team to leverage reports to lead data driven conversations with customers and internal stakeholders
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Drive continual improvement, standardization and scalability of implementations and all customer support processes
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Serve as the voice of customer on cross functional teams
Qualifications
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5+ years experience in project management ideally in the healthcare industry
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2+ years experience managing teams
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Working knowledge of electronic medical record systems
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Healthcare technology experience and an ability to speak to healthcare customers in their language
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Outgoing with the ability to easily connect and communicate with different personalities and communication styles, and ability to display confidence while speaking with C-suite executives and fostering engagement with staff
- Strong written skills as well as confident presentation and verbal communication style
Travel: Up to 50%
We welcome people of different levels of experience and backgrounds. We know that people can come by the skills and talents we’re looking for in many different ways, so if you’re interested, let’s talk! We’d like to hear your story. healthfinch is also committed to creating spectacular culture, along with phenomenal benefits. All full time employees are entitled to paid maternity/paternity leave, unlimited vacation and the ability to work anywhere in the continental United States.