What you'll be doing:

• Partner with the Sports Organization General Manager to develop a customer success strategy and performance targets to meet the line of business’s ambitious goals, with specific  focus on retention, lifetime value, product adoption, and customer happiness.

• Own and manage the entire customer lifecycle and operational processes which includes onboarding, training, business reviews, contact strategies, customer support, advisory councils, and an executive sponsor program.

• Represent the voice of our customers to inform and align cross-functional priorities, customer segmentation, product roadmap, and strategy planning.

• Recruit, manage, and grow a team of customer success managers, product specialists and support specialists organized around customer segmentation.

• Gather, analyze and use data from every customer interaction to proactively create value for both our customers and TeamSnap.

• Establish TeamSnap as the industry leader for providing the best, differentiated customer experience on the market. Define team operational metrics and performance-based incentive programs.

Things that are important:

• BA/BS degree required; MBA preferred.

• 7+ years of experience in SaaS and/or payment companies leading customer-facing organizations. 

• Proven expertise in building and growing a customer success team.

• Experience developing recurring revenue business models, measuring value drivers, and analyzing data for decision making. Strong cross-functional skills, matrix stakeholder skills and the ability to influence across all levels of the organization.

• Deep empathy for customers AND passion for revenue and growth.

• Experience creating and managing incentive-based compensation plans.

• Enthusiastic and creative leader with the ability to inspire and coach others.

• Excellent communication and presentation skills.

• Comfort with the pace and ambiguity that comes with working in a fast-paced environment across multiple time zones and remote teams.

• Experience with youth sports strongly desired.

Why TeamSnap?

• Work on a product that people use and love

• While we’re still relatively small, we’re not a fly-by-night startup; we’re the leader in a massive market

• We have a proven revenue model, an experienced executive team, solid funding, and a strong strategic plan

• We have fantastic benefits, and you’ll have a stake in the company

• If you’re looking for an opportunity to show off the very best of your skills, in an environment of trust, respect and flexibility, this might very well be the best job you’ll ever have. We’re passionate about helping our customers spend less time organizing and more time playing.

Benefits and Perks:

• Competitive salary

• Equity Medical/dental/vision for you and your family

• Education reimbursement up to $1,500/yr

• Wellness stipend of $50/mo

• 401K

• Free TeamSnap service for your family and friends

• Free TeamSnap swag

• Flexible PTO and vacation policy

• We offer competitive salary and benefits, lots of opportunity to develop professionally, and the ability to demonstrate what you can achieve.TeamSnap is still small enough that your actions will help drive our success.