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Posted almost 5 years ago

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.


The Red Hat Operations team is looking for a Director of Sales Operations to join us in Tokyo, Japan. In this role, you will be responsible for the processes, automation, scalability, and tools that support Red Hat's Sales Operations for the Asia Pacific (APAC) region. Reporting to the Senior Director of APAC Sales Operations, you will play a critical role partnering with the Red Hat Japan general and senior management to guide a well orchestrated, scalable, and agile sales operations framework and toolkit focused on accelerating sales velocity, increasing sales productivity and effectiveness, improving the way we do business, and reducing the time to market of our offerings. You’ll have the opportunity to make a difference in a fast-growing organization and to be part of the world's leading open source technology company. As a Director, you will also partner with the APAC Deal Desk Director to implement customer buying programs, discounting framework, competitive intelligence, and customer win loss analysis to promote a repetitive deal construction model.


  • Partner with the Japan Sales team to understand and diagnose new business requirements, regional nuance, market maturity and readiness, and issues for prioritization and implementation
  • Deploy projects, manage changes, and promote adoption
  • Develop, implement, or evolve processes, frameworks, and tools in support of Red Hat's rapid growth strategy in Japan with a focus on efficient change management, automation, scalability, and little to no disruption to the business (i.e., quarterly and annual targets)
  • Partner with Japan Sales management and Salesforce.com (SFDC) to manage sales process quality and priorities for process improvement
  • Establish and implement performance measures designed to track and report progress against the sales strategy
  • Conduct periodic sales operations reviews to cascade strategies and ensure Japan compliance
  • Identify critical resources and opportunities for cross-functional and cross-geographical collaboration to achieve strategic goals; manage the allocation of these resources to optimize value, productivity, and implementation
  • Collaborate with the APAC Deal Desk Director to implement customer buying programs, discounting framework, competitive intelligence, and customer win loss analysis to guide a repetitive deal construction model

  • 10+ years in a leadership or management role overseeing sales, sales operations, or field operations professionals and functions in an APAC-wide capacity
  • Demonstrated business insight and highly relevant and recent experience in the sales or services operations functions at the executive level
  • Demonstrated transformational experience within a rapidly evolving, high-growth company environment
  • Excellent executive-level communication, presentation, negotiation, and relationship skills
  • Demonstrated ability to lead a distributed team in APAC
  • Business insight and highly analytical skills to engage business leaders on business terms and deliver business solutions
  • Customer service focus, including the ability to deliver multiple priority projects with high customer satisfaction in a rapidly changing environment
  • Demonstrated budgetary management, people management, and resource allocation experience
  • Bachelor’s degree; MBA is a plus


Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.