Posted almost 5 years ago

Pardot is hiring experienced and genuine humans to join our face paced Support Team. You’ll be the first to volunteer when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.

The perfect candidate will love working within a high volume technical support queue, be an outstanding and friendly communicator (written and verbal), and will be proactive about investigating intricate or technical concepts and helping others do the same.

They have a natural curiosity and love of solving puzzles, and are real team-players who thrive in a collaborative environment.

Responsibilities:

• Research and respond to a wide range of technical support requests from our growing client base through email, chat and phone support.

• Working through technical troubleshooting in high pressure situations

• Develop creative strategies with clients to find solutions to their marketing automation quandaries.

• Help identify trending customer issues or bugs and escalate as appropriate to our engineering teams.

• Keep the customer at the focus of everything you do and leave our customers feeling exceptional.

• Keep up to date with regular feature releases and figure out what the documents don’t include.

• Be proactive with your own Salesforce journey

Requirements:

• Preferably 2 years of technical support experience

• Experience working in a high volume ticketing queue

• General knowledge in web technologies

• HTML / CSS experience, but preferably server side knowledge, languages and experience

• Salesforce CRM experience preferred

• Excellent communication skills, particularly with technical subjects

• Relationship building skills.

• Proactive, with a strong attention to detail and organization.

• French or German language preferred, but not required for the right candidate

• Ability to touch-type

• Based in Dublin

• Not afraid to be yourself!

*LI-Y

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