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Posted about 1 year ago


Reporting to the EMEA Growth Engagement Leader, the Engagement Manager in Switzerland is responsible for the management of all pre-sales engagements in the country, and oversight of delivery of services. This includes oversight of all running pre-sales bids, opportunity qualification, staffing of bids, scoping of Statements of Work (cross-cloud), and leading engagements at steerco / program level. The engagement manager collaborates closely together with license sales and Customer Success colleagues (Account Partners, Delivery Leads, Advisory Leads).

This role is based in Switzerland. German and English speaking are mandatory. French speaking is a plus.

Profile and Performance

  • Experience scoping cross-cloud projects (Sales, Service, Marketing (B2B/B2C), CPQ)
  • Delivers high-quality proposals that mitigate risks and achieve customer goals
  • Deep delivery leader, personally engaged on critical projects (25% of time)
  • Owns success of projects he/she has scoped

Responsibilities

  • Own pre-sales activities such as visioning, scoping, Statement of Work (SOW) development and staffing while closely aligning with Success Managers, Account Partners, and Delivery Leaders.
  • Provide Internal Knowledge Transfer (IKT) & act as a Subject Matter Expert (SME) to the Delivery Team throughout the project, and engaging as needed to ensure Customer Success.
  • On selected accounts, provides oversight to the project team during the full lifecycle of the engagement.
  • CxO level alignment at steerco level. Nurture executive relationships during and post engagement to maintain Customer Satisfaction.
  • Contribute to project deliverables and success as a billable resource (25% of time allocation, billable role)
  • Manage project and account-level escalations as required.
  • Leverage trusted advisor status within account to identify and close follow-on business.

Experience/Skills required

  • 10+ years of experience delivering consulting services, including team leadership and active involvement in selling professional services
  • 5+ years' managing C-level client relationships, including escalation resolution
  • 5+ years' enterprise-level project management experience
  • 5+ years' operating in a pre-sales environment, shaping and scoping large and complex implementation projects
  • 2+ years' experience as a technical and/or functional architect in a mid to large sized organization focused on CRM, Customer Engagement, or Digital Marketing
  • Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor / team member
  • Must be able to travel
  • Local language skills preferred (French / German)


About Salesforce
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.