Posted about 1 year ago
Engagement Manager Salesforce.com is seeking Engagement Managers to join their Professional Services team in Paris. Profile and performance: • Experience scoping strategic or MC projects • Delivers high-quality proposals that mitigate risks and achieve customer goals • Deep delivery leader, personally engaged on critical projects (25% of time) • Owns success of projects he/she has scoped Critical responsibilities and behaviours: • Own pre-sales activities such as visioning, scoping, SOW development and staffing while closely aligning with Success Partners. • Provide Internal Knowledge Transfer (IKT) & act as a Subject Matter Expert (SME) to the Delivery Team throughout the project, and engaging as needed to ensure Customer Success. • On select accounts, provides oversight to the project team during the full lifecycle of the engagement. • Contribute to project deliverables and success as a billable resource (25% of time allocation) • Manage project and account-level escalations as required. • Nurture executive relationships during and post engagement to maintain Customer Satisfaction. • Leverage trusted advisor status within account to identify and close follow-on business. Expected background and experience: • 10+ years of experience delivering consulting services, including team leadership and active involvement in selling professional services • 5+ years’ managing C-level client relationships, including escalation resolution • 5+ years’ enterprise-level project management experience • 5+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects • 2+ years’ experience as a technical and/or functional architect in a mid to large sized organization focused on CRM, Customer Engagement, or Digital Marketing • Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor / team member. About Salesforce Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for \"family\") made up of our employees, customers, partners and communities, we are working to improve the state of the world. *LI-Y
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