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Posted 10 months ago


MuleSoft's Services is a unique team enabling digital transformation for large enterprises through depth of our knowledge, proven methodologies and solutions IP to customers in every industry. We love innovating and co-creating with our customers and hence bringing a tremendous value to the market through accelerated delivery of business outcomes.

Our Engagement Managers are essential to the growth of our Services business and play an essential role in growing and managing our practice. You will have ownership of our customers’ Services and digital transformation journey from pre-sales to go-live, while driving partnership models, solution planning, scoping, estimation and commercial discussions.

This is an extremely generalist role with a special emphasis on services sales, but you will also help plan the customer’s high-level delivery and at times architecture roadmap and delivery approach while staying on as a point of escalation and account manager during delivery. Under MuleSoft’s co-sell model, you will efficiently orchestrate large innovation program deals and deeply collaborate with our Sales and Customer Success teams.

What you’ll achieve:

3 months:

  • Complete MuleSoft product and value proposition trainings and become an expert in our consulting methodologies
  • Shadow other Engagement Managers both on and off customer sites
  • Build your territory business plan in close collaboration with the Channels, Sales and Customer Success teams
  • Spearhead engagement staffing and delivery excellence, as well as having full ownership of pipeline and forecasting
  • Evangelise MuleSoft ability to deliver business outcomes and our delivery methodology

12 months:

  • Increase the average value of our Services projects through a continuous deepening collaboration with our sales team and customers, and positioning strategic partnership models with our customers
  • Meet or exceed your quarterly services bookings and customer satisfaction commitments
  • Drive awareness amongst the adjacent groups (Channels, Sales and Customer Success) on the unique Services value proposition
  • Design and apply modern professional services offerings, tailored to Asia customer business needs
  • Contribute to enhance our delivery methodology and services practice
  • Be an integral part of hiring and mentoring new Engagement Managers

What you’ll need to be successful:

  • Project and account management--PMP and scrum certifications preferred
  • Ability to actively orchestrate complex deals in a co-sell model, collaborate, and build relationships with Account Executives
  • Technical and cognitive ability to scope and strategically plan engagements
  • Strong balance of collaborative and self-starter mentality; able to own your business while also working well within the team
  • Strong track record of selling services/solutions from a vendor into a variety of industries in a co-sale model and experience in leading the requirements gathering, scoping, and effort estimation exercise and delivery until go-live
  • Project/account management experience
  • Understanding of SI and general consultancy ecosystem and experience with Enterprise Integration technologies
  • Proven ability to work complex sales cycles from start to finish in a team selling environment
  • Experience in creating outstanding responses to functional and technical elements of RFIs/RFPs
  • Travel as required, approximately 40%-50%

About MuleSoft, a Salesforce company

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.

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