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Posted almost 4 years ago

About Intricately
Intricately is the only product of its kind that captures global cloud usage, spend, and engagement by collecting real-time data from across the public Internet. Companies across the cloud and infrastructure ecosystem rely on Intricately's market insight to get visibility into a rapidly expanding market, map and plan territories, and much more.
 
Customer Success at Intricately
There's a misconception that Customer Success is the team responsible for managing accounts, we don't agree. At Intricately, we are focused on helping our customers succeed, this means Customer Success is involved in everything from instrumenting how product reports on usage to driving the implementation of specific features that deliver customer wins. To us, Customer Success is not just a function, but an ongoing constant question we're asking ourselves- how can we help our customers to succeed even more?
 
Responsibilities
  • Own the ultimate success of our customers, ensuring they realize the full value of the Intricately platform.
  • Develop and deliver a roadmap to success, advising customers on reaching business goals.
  • Drive product adoption and ongoing usage of Intricately, while delivering customer happiness.
  • Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint.
  • Identify growth opportunities for expansion of the Intricately product offering.
  • Become an expert on the Intricately platform, while keeping up with industry trends in cloud infrastructure and sales intelligence.
Requirements
  • 3+ years in a CSM Role or technical customer-facing role such as a sales engineer.
  • Experienced with the technical language of cloud infrastructure.
  • Preferably certified as a Project Manager, or experienced in project management.
  • Previously worked for a B2B SaaS software or Cloud Infrastructure business.
  • Understand the value of white-glove customer experience.
  • You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical abilities.

Intricately

intricately.com

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