Posted about 1 year ago
Job CategoryProgram/Project Management (Non Technical)
The TeamQuip's mission is to deliver a world-class productivity platform that every user at every company enjoys using every day. The Customer Success team works to inspire the most innovative Enterprises to do more meaningful work using Quip.The Deployment Team drives the implementation of Quip across our customers. We work to deliver change management strategies and technical solutions to enable customers on their journey to true business and cultural transformationThe RoleAs an Enterprise Deployment Manager, you will lead every aspect of the implementation of Quip at our largest and most strategic customers.Your job is to facilitate every part of the deployment. You are a project manager at heart, with a keen sense of strategy and executive presence. You will develop the implementation strategy and drive executive buy in. You will partner with technical resources across Quip to ensure we are meeting and exceeding customer expectations and requirements. And, you will devise change management strategies to ensure a seamless adoption of the tool by thousands of users.Primary responsibilities of this role:
+ Develop custom implementation strategies based on customer culture, requirements and vision. Gain customer buy in on implementation plan and drive alignment with customer champions and business owners
+ Work cross-functionally with TCSMs, Product and Engineering to ensure all customer requirements are scoped and delivered; hold stakeholders accountable for execution in an agreed upon timeline
+ Create and execute on change management processes to enable new users on Quip's productivity platform and ensure Quip is delivering on our promise of value
+ Partner and align with Sales to ensure implementation is successfully meetings all business goals and that objectives align with C-Suite and VP level executives at the customer
+ Use expert project management and communication skills to ensure alignment across internal and external stakeholders
+ Deliver on the vision for how Quip will the customer solve business goals for employee productivity and collaboration
Requirements & Experience
+ 5+ years demonstrated success in a dynamic, cross-functional, customer-facing role (SaaS preferred)
+ Exceptional communication skills - in writing, in conversation and in front of an executive audience
+ Ability to advocate for customer needs. You listen, ask questions and, accordingly, create strategic plans
+ Comfort driving a conversation in a room of technical subject matter experts
+ Ability to build trusted relationships and become a customer advisor. Not afraid to improve on a customer's plan if necessary
+ Proven track record of developing a project plan and working autonomously to execute on it and hold all stakeholders accountable; incredible attention to detail
+ Experience building cross-functional relationships and working with colleagues across every org
+ Desire to positively contribute to a supportive and authentic team culture built on shared principles that celebrate how each person's unique background, experience and ideas make us all better individually and as a whole
+ Willingness to travel (up to 25%)
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