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Posted about 1 year ago

Job Category
Products and Technology
Job Details
We bridge the gap between small businesses and the software solutions of Essentials and Salesforce. In a role that encompasses discovery, training, coaching, project and relationship management, Customer Development Coaches are responsible for ensuring successful adoption of Salesforce Essentials. Equal parts trusted advisor and product expert, we work closely with small businesses to help them succeed.

Responsibilities:
Engage with prospective customers to qualify product fit via multiple channels
Understand the prospect’s business needs, challenges, and the outcomes they are looking to achieve to act as a trusted advisor and provide best practices
Consistently work towards our goal of increasing our prospects’ satisfaction level and providing an experience that will ‘WOW’ them
Become a Salesforce product expert, helping prospects realize value of our small business products
Present and demo Essentials and other platform products to prospects clearly and confidently, tailoring individual demos to their needs
Act as the frontline for technical issues and route to Support when appropriate
Handle initial billing and licensing questions and issues and escalate as appropriate
Partner with existing distribution teams efficiently to ensure customer success
Ensure customers adopt and drive maximum value during the trial and onboarding phase
Meet or exceed key KPI’s and metrics
Help contribute to our team goals of driving time to value and trial conversions
Actively take part in specialized projects
Be innovative and identify and make recommendations to drive improvements across product and process
Be a team player in a highly collaborative environment

An ideal candidate has:
BA/BS Degree preferred
ADMIN 201 certification preferred
1-2 Years Customer Facing Experience
A willingness and ability to "dive right in", self-learn, be effective, and make a difference
Basic troubleshooting skills, perseverance, empathy, and patience
The ability to communicate and empathize with all levels of customers-executives, end users, and developers
The ability to effectively multi-task and juggle priorities
Top-notch written and verbal skills—English required
Posting Statement
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.