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Posted over 1 year ago

As a senior member of the customer success organization the Principal Customer Success Engineer will be a key member of the Customer Success team ensuring Customers pre- and post-sales experience is exceptional. Providing proactive and reactive help for POC, Customers and partners.

Principal support Engineer is responsible for:
  • L3 Support Issues
  • Escalations from Customers and Internal staff
  • Complex installations including Hadoop
  • Bespoke installations and configurations
  • Testing new features for support sign off
  • Liaising with Engineering and technical requirements.
  • Expert level Linux and Networking skills
  • Experienced with at least one programming language
  • Hands-on Hadoop experience
  • Intermediate or better English level
  • Japanese (native level) communication skills as customer facing role
  • Data Management experience on SQL or NO SQL database
  • Interest and understanding of Data Science is a bonus
Soft skills:
  • Experience talking to senior customer technical and non-technical staff
  • Experiencing working with Engineering and relaying customer requirements
  • Troubleshooting experience gained on Enterprise software