This role is for you if…

- You would describe yourself as patient, empathetic and having a good sense of humour
- You are flexible with your working hours and happy to work weekends
- You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
- Superb written and verbal skills (with a professional yet fun demeanour).
- You consider yourself tech-savvy and efficient with SaaS applications
- You have experience in using Shopify

Your responsibilities will include:

- Responding to customer support requests
- On-boarding and setting up new merchants
- Manning our live chat and telephone support systems
- Maintaining the app's documentation
- Tracking feature requests and support trends

Why work here?

- We’re a young, ambitious company who only answers to our customers
- Opportunity to have a big impact on our growth and your career
- No red tape or pointless meetings
- Competitive base salary
- Fully remote position

Who is Zapiet?

- We are the creators of a number of hugely popular e-commerce apps powering over 4,500 merchants in 120+ countries
- We are a self-funded, profitable company started back in 2015
- We are a fully remote company and have a great time