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Posted about 1 year ago

"Customer Success and Agent Empowerment through Great Software"
Atlassian is searching for a talented full-stack senior software engineer to join a new Customer Support Technology team in Bengaluru, India. This team will be responsible for Atlassian's customer care ecosystem. The support systems are essential not only to Atlassian's own success, but also to the success of our customers who require assistance with using our products.

This is a highly technical engineering position where you will have autonomy to dream up and implement great features and services. This role is based in Bengaluru, and works with the Engineering Manager who is also located in Bengaluru. You will work closely with Atlassian's customer care teams to tackle a variety of customer-centric problems and challenges.

Want to unleash the full potential of Atlassian's customers and our support community? Join our team to expand the footprint of your impact!

Where You'll make an impact
You and your team will be responsible for the Atlassian customer care ecosystem, which has served millions of Atlassian users. You'll implement, operate, and optimize the code that powers intelligent self-service support systems, analytics, and smart tools which help Atlassian effectively engage with customers.
You'll champion new features and improvements while also reducing technical debt through all phases of the software development lifecycle.

More about you
On your first day, we'll expect you to have:

· 5+ years of experience designing and building a production-level web application, including:
· Proficiency with standard front-end technologies like modern HTML, CSS, JavaScript (we use React, Redux, Webpack and more), REST, and JSON
· Experience with Java and Spring
· Deep architectural understanding of web applications
· Great creative and innovative analytical skills
· Initiative and the ability to work independently and in a team
· Interest to learn more about new technologies (such as languages and frameworks)

If you've got some of these skills, even better

· Hands-on experience working with or building Spring Boot services
· Experience applying static typing in Javascript (especially TypeScript or Flow)
· Experience with Elastic-Search and GraphQL for data integrations
· Experience monitoring and operating a production-level service
· Excitement about the latest trends in application design
· Experience with agile software development methodologies like Kanban or Scrum

More about our team
We are a growing team of developers, product managers, and designers of all levels of experience. We are, above all else, driven innovators. As standard for Atlassian, we offer 20% innovation time to tackle problems that matter the most to you. We count the reigning ping-pong champion among our numbers.
Customer Support Technology is directly involved in multiple initiatives to change the way Atlassian does business. We have the great opportunity to be part of transforming the company and invite you to join us on our journey.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Software is changing the world, and were at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, were advancing the art of team collaboration with products like Jira Software, Confluence, Bitbucket, and Trello. Driven by honest values, an amazing culture, and consistent revenue growth, were out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, were looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.