Posted about 5 years ago

General Liability Litigation Team Leader – 1900797 Description WHAT CAN YOU TELL ME ABOUT THIS POSITION? This position will report to the Western General Liability Litigation Manager and is accountable for managing a team of 8 General Liability (GL) Claim Consultants. The team of GL Consultants is accountable for investigating litigated and high exposure Bodily Injury, Property Damage, Advertising and Personal Injury Claims. They determine coverage, assesses liability, evaluate damages and create resolution strategies through trial in 32 states. An ideal candidate will possess leadership experience and demonstrated aptitude to effectively train, coach and develop staff to meet enterprise objectives. Key responsibilities for this position are: Understand the need to address consultant behaviors while giving positive and constructive feedback on a file. Effectively train, coach and develop staff to enable optimal job performance to facilitate achievement of individual and departmental goals Effectively communicate and teach a thorough understanding of business vision, strategies and plans to attain goals Maintaining a thorough understanding of claim industry trends to assist in the identification of positive and adverse impacts Manage and direct claim investigation, liability determinations, dispositions and settlement of cases in compliance with corporate claim settlement policies/procedures Manage 8 General Liability Litigation Claim Handlers with corresponding claim inventories Managing and implementing change including explaining drivers and business goals Understand and effectively analyze commercial and or personal coverage forms Key Areas of Expertise for This Role: Leadership Effectiveness Claim File Management and Technical Acumen Talent Development Quality Review Customer Service Teamwork and Team Building Qualifications Minimum of 5 years handling General Liability Claims Minimum of 5 years of Litigation experience High exposure claim experience is desired; Prior claim management experience is strongly preferred A college degree or equivalent experience Strong preference will be given to candidates with leadership experience Demonstrated ability to assess claim factors and offer recommendations to resolve the case Experience interpreting contracts and contractual indemnification Effectively communicate and teach a thorough understanding of business vision, strategies and plans for achieving business goals with the team Strong understanding of reserve accuracy relative to claim exposures through damage assessment Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs and concerns independently Strong understanding of financial and operational reports for analysis and action planning Working knowledge of coverage and risk transfer heading toward the development of a strong coverage acumen Experience with human resource policies and administration Effective written and oral communication skills in a highly-matrixed environment Readily able to collaborate with internal and external customers which may include: Agents, Brokers, Sales Teams and Product Segments THE HARTFORD BEHAVIORS: Deliver Outcomes – Demonstrate a bias for speed and execution that serves our shareholders and customers. Operate as a Team Player – Work together to drive solutions for the good of The Hartford. Build Strong Partnerships – Demonstrate integrity and build trust with others. Strive for Excellence – Motivate yourself and others to achieve high standards and continuously improve. WHAT ELSE CAN YOU TELL ME? This position is part of our Remote Worker Program. The GL Litigation Team Leader reports to the Western General Liability & Auto Litigation Claim Center located in Scottsdale, AZ. Job Function: P&C Claim Misc Supt Roles Primary Location: United States Schedule: Full-time Job Level: Team Leader Education Level: High School Diploma/GED (±11 years) Job Type: Standard Shift: Day Job Employee Status: Regular Overtime Status: Exempt Travel: No Remote Worker Option: Yes