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Posted about 1 year ago

Job Category
Finance and Operations
Job Details
Position Description

The Global Business Delivery (GBD) team is responsible for Salesforce's Global Shared Services organization including strategy, performance management, reporting, escalation management, data analytics, process/project management, systems and policies servicing several business units including but not limited to finance, procurement, HR, IT, customer success, legal, compliance, sales and marketing. The Global Operations Lead in Global Business Delivery (GBD) team will have diverse responsibilities focusing on operations management, process improvement, transition management, technology and system implementations, as well as operational/executive reporting, SLA/KPI metrics, supporting key business and operational initiatives, among other critical activities. The role will report to the Head of Corporate Services Operations within Global Business Delivery (GBD) and will be managing a team of shared services employees globally. is a fast-paced environment and we are looking for someone who can hit the ground running to manage multiple responsibilities and projects while producing high-quality work.


Manage operational performance/objectives focused on existing Corporate Services and Finance Operations support with potential expansion to other functions
Act as day-to-day escalation point for all supported business units
Own and ensure execution of SLAs, customer satisfaction and metrics for supported processes
Help prepare operational/executive weekly/monthly/ad-hoc reports
Identify and prioritize continuous improvement and "innovations" suggestions brought forward
Coordinate and communicate day-to-day Service delivery issues
Manage capacity, utilization, financial forecast and actuals
Lead & Deliver QBRs , weekly and monthly operational review to discuss functional health on a continuous basis
Work in partnership with enablement teams to maintain a library of policy and process documents
Managed a team of global Shared Services employees across Corporate Services Operations functions like Security & Compliance, Legal, Payroll, AR Cash & Collections, etc.
Maintain Salesforce Dashboards and reports for real-time operational metrics and monitor of day to day operations
Document, train and initiate changes to existing processes
Audit processes and reporting to ensure compliance, and identify process and performance defects.
Conduct occasional site visits for several onshore/offshore locations
Advise the business on best practices and available tools to manage business processes and other strategic initiatives
Prepare presentations for the team and senior management highlighting performance in an easy-to-understand, executive-ready manner.
Required Skills/Experience

Bachelors' degree preferably in Finance or Business Administration

7+ years of professional Global Operations experience with focus on Quoting and Ordering and/or Cash and/or AR Cash and Collections and/or Finance and/or Legal and/or Payroll and/or Security and Compliance Operations processes

Understanding of Salesforce application specific , how to create reports & dashboards

Understanding of one or more following functions is a PLUS - P2P , Payroll Purchasing, Accounts Payable, Strategic Sourcing, Travel and Expense, Vendor Master, Lead Generation/Qualification, Campaign management , Data Quality and Analytics, ACV/AOV analysis

Good knowledge of Shared Services Model

Able to engage and inspire employees and project team members

Able to analyze information, make connections and demonstrates deep level thinking

Ability to work with all levels of management

Ability to learn quickly in a dynamic environment

Excellent team player who is able to work with virtual and global cross-functional teams

Proficient in Microsoft Excel & PowerPoint and Google products (Gdoc, sheet, hangout, etc)

Understanding of business and system analysis, including root cause analysis and other process modeling and systems design methodologies

Excellent written and verbal communication skills

Ability to multi-task and perform effectively in a fast-paced environment.

Able to think independently and consider cross-functional and downstream impacts.

Ability to travel internationally 15-25%

Flexible working schedule with late night/early morning support hours if needed

Good working knowledge of Salesforce products and services

Desired Skills/Experience

Prior Shared Services/GBS experience, working for major outsourced providers or management consulting firms is preferred.

Experience in Sales Operations, O2C (Order to Cash), R2R (Record to Report) is a plus

Advanced Knowledge of Business Systems including: Oracle R12, Coupa and other P2P platforms such as eProcurement, contract management, RFx tools, supplier relationship management (SRM), accounts payable, payment automation, (certification a plus)

Prior experience managing outsourced relationship

Salesforce Admin Trained or Certified

Marketing Operations experience is a plus

MBA in finance or international business is preferred

Project management skills
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