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Posted 12 months ago

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

The Red Hat Facilities team is looking for a Global Security Operations Center Manager to join us in Raleigh, NC. In this role, you will manage the effective delivery of a global security operations center tasked with mitigating risks related to employee life safety or business disruption. You will deliver security intelligence offerings and support critical incident management.

  • Set operational strategy and overall program maturity; ensure operational efficiency and the highest quality in delivery of security operations center services
  • Provide leadership and operational guidance for a global team of security operators and intelligence analysts including supervisors and shift leads
  • Outline position requirements and expectations for outstanding security operators and security intelligence analysts
  • Develop a comprehensive onboarding, training, and career development plan for associates
  • Be responsible for intake and development of any new services and support
  • Manage, administer, and work within software programs used to support operational processes like executive security, emergency notification, global incidents, etc.
  • Maintain and develop solid vendor partnerships
  • Serve as a point of escalation for any intercompany customer service issues
  • Validate completion of system checks and work orders to correct deficiencies
  • Maintain knowledge of security systems and regulation requirements for a security operations center

  • Security systems and applications experience
  • Excellent interpersonal and written and verbal communication skills; ability to effectively interact with all stakeholders, including senior leadership
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Solid attention to detail
  • Ability to mentor and develop team members to achieve the highest level of performance

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.