Remote Customer Support Jobs

Find a customer support job you can do from home. We’ve got the most comprehensive list of open remote copywriting positions.

Sign up to get notified when new remote copywriting jobs become available.

Unsubscribe at anytime. Privacy policy

« View more customer support jobs

Posted 21 days ago

 YOUR MISSION
  • Develop the airfocus customer success strategy.
  • Own and drive the whole customer lifecycle.
  • Build and manage relationships with key customer stakeholders.
  • Manage onboarding, drive adoption and engagement.
  • Understand the client's business needs and make sure they get the best customer's ROI possible.
  • Secure customer renewals and identify upsell opportunities.
  • Manage & deliver best-in-class chat-based support.
  • Listen to user feedback and be the customer's voice in our company.
  • Educate our users by creating content for our help center.
  • Conduct live demos and training sessions online.



YOUR PROFILE
  • 1+ years of relevant work experience in a B2B software company.
  • Exceptional written and verbal communication skills in English are required.
  • You’re proactive - you come and tell us what you’ll do, not vice-versa.
  • Experience in product management or similar is a plus.




WHY US?


You'll join a diverse and talented team, with plenty of opportunities for personal growth, impact, and learning.
  • A steep learning curve. Take responsibilities as big as you can handle.
  • Competitive compensation based on prior experience. 
  • Permanent contract and flexible working hours (incl. remote work).
  • MacBook Pro or notebook and monitor of your choice
  • Free snacks and drinks
  • Team events, such as happy hours, off-sites, and retreats
  • Language lessons