Posted almost 5 years ago

MuleSoft’s Customer Support team is looking for an extremely talented contributor with a passion for researching complex technologies and a track record of high customer satisfaction to help our team drive customer success with MuleSoft products. We maintain an extremely high level of satisfaction across our customer base, and we take great pride in our operational efficiency and the strength of the solutions we provide to our customers. This role will be located in our Sydney, MuleSoft office.

As an Integration and API Support Engineer, you’ll find yourself researching new technologies every day, including Web Services, HTTP, JMS, JEE application servers and many types of Enterprise Software. This role will give you an opportunity to build expertise and fast track your career towards customer-facing technical roles, and your successes will have impact across the company.

What you’ll achieve:

3 months

• Hit the ground running, mastering the main Anypoint products and the support process and tools
• Become familiar with the differing Web Services, HTTP, JMS, JEE application servers, and many types of Enterprise Software
• Quickly isolate the root cause of an issue when it arises and provide a practical solution
• Ability to explain technical issues to a variety of audiences, including enterprise clients and experienced software developers/architects
• Collaborate with experts in other fields, such as Engineering, Consulting, and Sales

12 months

• Expand your Anypoint products knowledge while addressing customer inquiries and triaging issues
• Full member of our support team, capable in handling inquiries and problems of all MuleSoft Anypoint products, delivering outstanding service for MuleSoft customers
• Improve internal processes and increase efficiency, and are eager to elevate the team and company’s performance

What you’ll need to be successful:

• Bachelor’s degree in CS or equivalent industry experience
• Bilingual fluency in Japanese and English (written and spoken) is required
• Experience in Java development and concepts, including debugging against Java APIs, providing technical solutions, examining thread dumps and threading issues, and hosting services using JEE and/or JSE framework
• Experience with JEE Application Servers and Containers (administration, deployment, and/or development in Tomcat, JBoss, WebSphere, Spring, etc.)
• Deep knowledge of Internet technologies and protocols such as HTTP and FTP
• Experience with SOAP, REST, Webservices, Tomcat, XML, JMS, WS*, and SOA/Integration technologies
• Integration product support is preferred. Other integration vendors include IBM, BEA, Oracle, Tibco, etc. Knowledge of Open Source business and/or past contributions to open source projects is also favorable

*LI-Y

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.