Integration Engineer
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Posted about 4 years ago
We are looking for multi-talented Integration Engineer to join our team at Prominent Edge. This position requires someone that enjoys working with people, communicates well and has a passion for providing stellar IT Integration and Support Services. The successful candidate will have experience and a high degree of proficiency in Remote support and integration of a Technical nature. We are looking for someone that sees a Technical issue as a challenge, takes pride in their work, has excellent communication skills and truly enjoys working with people. In this exciting role, you will have the opportunity to blend your Software, Technical and troubleshooting abilities, your customer service skill and a passion for helping others
Duties and responsibilities:
- Support a wide variety of users Remotely.
- Debugging firewalls and Network security.
- Working with Windows environments, Windows Server, Active Directory and AWS.
- Experience with Elasticsearch, Kibana, SQL Server
- Scripting with Node or Python
- Verbal and written communication Excellence is required. Must be pragmatic, practical and efficient in providing solutions.
- Collaborate with management and stakeholders to recommend and implement approved IT solutions for clients and the internal system.
- Communicate clearly and effectively with clients through Video Call, phone, email and ticket system updates.
- Perform audits to improve internal It processes, and procedures as needed, and work on IT initiatives and projects.
- Work with and interface with, outside vendors maintain good relations and provide on-going documentation and updates.
- Participate in on-call and weekly shift rotations
- Typical work week will involve troubleshooting, implementation (scripting and working with databases), and working with customers to ensure technical problems are resolved to satisfaction
- Document issues and configuration changes through customer ticket and documentation database
- Provide on-going reports of support activity, trends and recommendations.
- Occasional travel may be required.
Required skills:
- Experience with post-sales integration, technical support and demos is preferred.
- Kibana for demo’s with Kibana dashboards or similar tools
- Must exhibit a high degree of professionalism at all times. Must have the ability to explain data services, how to integrate various systems and interface with data services
- Extreme attention to detail and documentation
- Ability to explain complex functionality to internal and external clients
- Interpret and convey a thorough understanding of software and system requirements
- Strong written and verbal communication skills
- Expert customer service skills
- Expert organizational skills and attention to detail
- Prior experience with firefighting, EMT, Technical Support, Solution Engineering and IT related Client Services, and integrations is a plus.
- Knowledge and proficiency with SQL (language)
- Experience working with various APIs
- Strong IT support skills, must have experience with IT Ticketing, tracking and documenting issues and their resolution.
- Experience with Elasticsearch, Kibana, Logstash, SQL Server, Node and Python.
- Experience with basic scripting (SQL, Korn, Bash, Shell, CLI) to automate and accomplish tasks and troubleshoot issues as required.
- Experience with Software Quality Assurance, Software Testing and System testing
W2 Benefits
- Not only you get to join our team of awesome playful ninjas, we also have great benefits:
- Six weeks paid time off per year (PTO+Holidays).
- Six percent 401k matching, vested immediately.
- Free PPO/POS healthcare for the entire family.
- We pay you for every hour you work. Need something extra? Give yourself a raise by doing more hours when you can.
- Want to take time off without using vacation time? Shuffle your hours around in any pay period.
- Want a new MacBook Pro laptop? We'll get you one. If you like your MacBook Pro, we’ll buy you the new version whenever you want.
- Want some training or to travel to a conference that is relevant to your job? We offer that too!
- This organization participates in E-Verify.