Posted about 1 year ago
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Come use your technical skills to resolve complex information technology (IT) issues for our associates and keep improving Red Hat's working environment. The Red Hat IT team is looking for an IT Support Employee to join us as part of our Global Enterprise Support team in Pune, India. In this role, you will provide first and second tier technical support for Red Hat’s associates in a global environment. Your responsibilities will include responding to Level 1 and 2 of the technical support by both fulfilling standard requests as well as performing troubleshooting procedures to solve technical problems on computer hardware, software, audio and visual components, and network connectivity. This will include laptops, peripherals, multiple operating systems, and a wide variety of commercial and proprietary software. You will also process and manage your engagements with internal Red Hat’s workers using telephone, web clients, email, chat, and internal ticketing system.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.