Posted over 4 years ago
**US Workers Only! Since this is a customer-facing role, you must be available during EST or CST working hours.
This is a growth opportunity where you can put your mark on an early-stage company and help us grow. Referral Rock is a fast-growing Referral Marketing SaaS for small and medium-sized businesses.
You’ll help customers set up and run successful referral programs and campaigns. You’ll become a referral marketing guru, providing industry-leading advice and creating winning strategies with your customers.
You’re a coach, working with your customers to make sure they’re successful. This is a high-velocity position where you must manage multiple accounts at once.
You will be on a customer success team of 3 where we value every member’s contributions and work fluidly with both the product and sales teams.
Ideal Candidates:
As a remote team, you’ll have a greater responsibility to work within our systems like Asana, HubSpot, Intercom, Zoom, Confluence, and Slack. These tools are our work operating system here at Referral Rock. You’ll be expected to have excellent communication skills and an exceptional level of accountability. We have weekly team meetings and daily remote stand-ups where you’d be required to update the team on your progress.
If you think startups don’t mean process then this isn’t the job for you. We document everything, follow onboarding and account management playbooks, use data to monitor health scores and engagement, and are constantly improving how we can make our customers, their customers, and our internal team more successful. If you get excited about building a repeatable process then this could be the right team for you.
If none of this scares you, please apply.
Location: Authorized to Work in US, work in EST, live anywhere