Posted about 2 years ago

JOB DESCRIPTION

Summary

As a Junior Processor you will provide support to the lending process in obtaining and evaluating documentation and completing internal processes through the life of the loan. We offer a best-in-class loan products at competitive rates with excellent customer service.

Responsibilities

• Assist in processing loan applications through automated underwriting system, which may include approving and funding, following established policies and procedures.
• Maintain a culture of quality customer service at all points of contact with customers.
• Analyze applicants’ financial status (i.e. financial statements, tax returns. Etc.) and credit to determine feasibility of granting loans.
• Obtain and compile copies of loan applicants' credit histories, and other financial information in a timely manner.
• Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Contact credit bureaus, employers, and other sources to confirm applicant’s credit and references
• Communicate with applicants to obtain information for loan applications and to answer questions about the process, as needed.
• Request any additional information in order to complete the loan decision.
• Contact sales and appropriate operations staff to discuss missing items or questions pertaining to the loan request and make sure all conditions are met.
• Perform quality control check of data to ensure information is correct.
• Ensure loan documents are accurate, complete, and compliant with company policies.
• Render application decisions and communicate the final decision to the appropriate sales staff.
• Meet personal/team targets/goals/quotas
• Maintain customer confidence and protect operations by keeping information confidential
• Must be flexible to work either Inbound or Outbound calls.
• Must have the ability to work an 8-hour shift between the hours of 9am-6pm EST/PST

JOB REQUIREMENTS:

• High school diploma or equivalent required
• 2-4 years’ experience in loan processing , preferred
• Salesforce experience, preferred.
• Proficient at pipeline management with an emphasis on organizational and multitasking skills.
• Proficient in MS Office Suite
• Familiar with CRM systems and practices